Every use of the www.basicbotanikals.com web site and other web pages owned by BASIC botanikals d.o.o. have to be in accordance to terms and conditions of use outlined below. It is forbidden to copy documents, information and contents from the www.basicbotanikals.com web site (and/or other web pages owned by BASIC botanikals d.o.o.), except for personal use and other non-commercial purposes, due to mandatory respect of copyrights and other intellectual property rights (as well as all other legal restrictions). Every copy, reproduction or distribution of documents, information and contents from this web site is allowed only with the express consent of the company BASIC botanikals d.o.o.
In case you forget your password click at the “Lost your password?” link on the same page. On this link you will enter the email address you entered upon registration, to which the system will automatically send a reset password link. You can change this password by yourself later in the account settings.
PLACEMENT OF ORDERS
Goods are ordered via electronic form. The web shop is always available and there are no fixed working hours for placing orders. Orders are processed on business days from 10 a.m. to 4 p.m. The buyer must fill in the “Basic information” field for payment and delivery and shall receive an order confirmation via email.
To place your order, choose the “Add to cart” option next to the product you wish to purchase. Once inside the basket you can change quantities or delete chosen products. After you have chosen the products you wish to buy, click on your basket and select “Checkout”. On the checkout page fill in your information, select shipping method, then select the method of payment and select “Complete order”. You will receive an order confirmation via email.
BASIC botanikals d.o.o. undertakes to deliver all ordered products that are located in stock at the moment of delivery. If BASIC botanikals d.o.o. is not able to deliver any of the ordered products it will contact the buyer by phone or by email. All other ordered products will be delivered.
The contents of the www.basicbotanikals.com web shop are copyrighted and BASIC botanikals d.o.o. is the sole holder of rights to their use. For all commercial use of contents found on the www.basicbotanikals.com web site you must first contact firstname.lastname@example.org.
Information within the meaning of Article 57 of the Consumer Protection Act:
Information on the main characteristics of the goods the buyer intends to purchase is found along with each product, while a detailed description of the product is found under the “Read more” option.
The seller is the company BASIC botanikals d.o.o. from Zagreb, Ilica 34, PIN: 43752107828, email@example.com, 099 528 2245.
Information on the retail price is found along with each product while information on the costs of transport, delivery or postal services and the notification that those costs may be charged if they cannot be reasonably calculated in advance are found on the “Payment and Delivery” page.
Information on the conditions for payment, delivery terms and delivery timeframes is found on the “Payment and Delivery” page.
Information on the method of resolution of customer complaints on the part of the seller is found on the “Returns and Complaints” page
The “Returns and Complaints” page“ includes the following information and additional explanations related to:
- the conditions, deadlines and procedure for utilising the right to unilateral termination of agreement as well as the Notice for Unilateral Termination of Agreement form in conformity with Article 74 paragraph 1 of the Consumer Protection Act.
- the obligation of the buyer to bear the costs of return of goods in the event that they choose to utilise their right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act and information on the costs of return of goods in the case of distance contracts where due to the nature of the goods it is not possible for them to be returned using the regular postal service.
- the fact that in the event that the buyer decides to utilise their right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act after they have submitted their notice of intent in accordance with Article 64 or Article 70 of the Consumer Protection Act the buyer has the obligation to pay the seller a reasonable share of the price in accordance with Article 77 paragraph 7 of the Consumer Protection Act.
- the fact that the buyer cannot utilise the right to unilateral termination of agreement referred to in Article 72 of the Consumer Protection Act in the cases in which that right is excluded based on Article 79 of the Consumer Protection Act, and information on the conditions under which the buyer loses their right to unilateral termination of agreement.
The seller shall be liable for material defects of goods in accordance with relevant positive regulations.
Mechanisms for extrajudicial dispute resolution are as follows: In the case of dispute between the seller and the buyer, a petition may be filed with the Court of Honour of the Croatian Chamber of Commerce or a proposal for conciliation before the conciliation centres. The procedure before the courts of honour is conducted in conformity with the Ordinance on the Court of Honour of the Croatian Chamber of Commerce and the Ordinance on the Court of Honour of the Croatian Chamber of Trades and Crafts which prescribe that the members of court tribunals include not only independent legal experts and trade representatives but also consumer representatives. The process of conciliation before the conciliation centres is implemented in accordance with the provisions of the Conciliation Act and in accordance with the Ordinance on conciliation before conciliation centres.